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TERMS AND CONDITIONS OF SERVICES FOR LEKOGO

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1. Definitions

"Company" means Lekogo.

"Client" means the natural or legal person contracting the services of the Company.

"Services" means the services provided by the Company as described in the contract.

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2. Contract for Services

  • By engaging the Company's services, the Client agrees to be bound by these terms and conditions.

  • The scope and details of the services provided will be described in a separate agreement or quotation.

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3. Provision of the service

  • The Company undertakes to provide the cleaning services in accordance with the specifications indicated in the contract.

  • The Client undertakes to provide access to the facilities at the times scheduled for the provision of the services.

  • Any change or modification of the agreed services must be mutually agreed in writing.

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4. Payments

  • . The Client undertakes to pay the Service Provider the agreed fees for the Services rendered.

  • . The terms and conditions and terms of payment shall be specified in the contract or on the invoice.

  • . Invoices shall be payable within 28 days of receipt. Delays in payment may result in additional charges.

  • . The Customer may opt for automatic payment via Stripe. By selecting this option, the Customer authorises the Service Provider to instantly collect payment from their account for each invoice generated.

Automatic payment authorisation

  • . By choosing automatic payment via Stripe, the Customer authorises Lekogo to debit the designated payment method on file for the full amount of each invoice at the time of issue.

  • . The Customer understands that automatic payments will be processed the instant the invoice is generated and acknowledges that they are responsible for ensuring that there are sufficient funds in their account to cover the invoice amount.

  • . The Customer may waive automatic payments at any time by notifying the Service Provider in writing.

  • . In the event of non-payment due to insufficient funds or other reasons, the Service Provider reserves the right to suspend the Services until payment is successfully processed.

  • At the time of the online booking, the total amount of the service will be retained in the customer's account, until the completion of the service.

5. Cancellations and rescheduling

The Customer must give 5 days' notice of cancellation or rescheduling of the Services.

Cancellations or rescheduling made outside this notice period may result in the payment of a fee.

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6. Online Booking

By booking our cleaning services online, you agree to the terms below.

6.1 Minimum booking: We have a 3 hour minimum booking requirement for all our services. Please see our website or contact us for more information.

6.2 Cancellation policy: If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance for recurring service, for last minute services 12 hours in advance. Otherwise, a cancellation fee will be charged.

6.3 Method of payment

  • Payment must be made at the time of booking for online bookings. For bookings made through other channels, payment is due at the end of the service.

  • Payments are usually withheld in full until the completion and satisfactory conclusion of each service. Once the service is completed, we close the transaction within a total of 24 hours after the completion of the service.

6.4 Service Guarantee: We strive to provide high quality cleaning services. If you are not satisfied with the service, please contact us within 1 hour of completion of the service and we will resolve your concerns as soon as possible.

6.5 Liability: While we're insured and take safety precautions, we're not liable for any damage or loss during the service, within our coverage limits

6.6 Changes to conditions: We reserve the right to update or modify these terms and conditions at any time. Please check our website periodically for updates.

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7 No online booking:

  • If you prefer not to book online, please contact us directly to schedule your cleaning service.

  • Our team will help you book the service and provide you with any necessary information or assistance.

  • All terms and conditions described above apply to bookings made through other channels.

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8. Liability

The Service Provider shall take reasonable care in the provision of the Services; however, it shall not be liable for any damages resulting from the provision of the Services.

The Customer agrees to indemnify and hold the Service Provider harmless against any claim, damage or liability arising from the Services provided.

While we're insured and take safety precautions, we're not liable for any damage or loss during the service, within our coverage limits

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9. Termination

Either party may terminate the contract by giving 15 days' written notice.

Termination shall not release the Customer from any outstanding payment obligations.

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10. Confidentiality

Both parties agree to maintain the confidentiality of any sensitive or shared proprietary information during the provision of the Services.

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11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of UK

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12. Entire Agreement

These terms and conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings.

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13. Amendments

Any amendment or modification of these terms and conditions must be in writing and agreed by both parties.

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14. Severability

If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By engaging the services of Lekogo, the Client acknowledges that he/she has read, understood and accepted these terms and conditions.

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Lekogo 

85 Great Portland Street First Floor

W1W 7LT 

Marylebone - London 

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