Commercial & Property Cleaning Services – London

Effective Date: 02/09/2026
 

These Terms & Conditions (“Terms”) apply to all cleaning services provided by LEKOGO (“LEKOGO”, “we”, “us” or “our”) to the customer (“you” or “the Client”).
 

1. Bookings
Bookings may be made online, by telephone, email, WhatsApp or any other communication channel accepted by LEKOGO.

By making or confirming a booking, the Client agrees to these Terms.

The booking details, including the service, date, time, property address, price and any additional services, will be confirmed through the booking system, quotation, invoice, email, message or other agreed communication.

These Terms apply regardless of how the booking is made.
 

2. Services and Pricing

LEKOGO provides residential, commercial and property cleaning services, including Regular Cleaning, One-Off Cleaning, End of Tenancy Cleaning, Move-In / Move-Out Cleaning, Deep Cleaning, Short-Term Rental Cleaning and additional cleaning services.

Cleaning services may be charged by the hour or at a fixed price, depending on the service selected.

Our standard hourly rates are:
 

• One-Off Cleaning: £27 per hour

• Regular Cleaning: £23 per hour
   

Unless otherwise stated, services charged by the hour have a minimum booking of 3 hours.

Certain services, including End of Tenancy Cleaning and Short-Term Rental Cleaning, are offered at a fixed price. The applicable price will be the price displayed at the time of booking or confirmed by LEKOGO.
 

Additional services or work outside the agreed scope may incur additional charge.
 

3. Regular Cleaning
Regular Cleaning is charged at £23 per hour, with a minimum of 3 hours per visit, unless otherwise agreed.

The discounted rate is subject to an initial minimum service period of 6 months.

After the first 6 months, the Client may cancel Regular Cleaning with 7 days’ written notice.

There is no automatic further 6-month commitment.

If Regular Cleaning is cancelled and a One-Off Cleaning service is booked later, the £27 per hour One-Off rate will apply unless otherwise agreed.
 

4. Booking Notice

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Regular Cleaning: 8 days’ advance booking.

One-Off Cleaning: 72 hours’ advance booking.

End of Tenancy, Move-In / Move-Out and Short-Term Rental Cleaning: 72 hours’ advance booking.

Commercial Cleaning: 72 hours’ advance booking.
 

LEKOGO may accept shorter-notice bookings where availability allows.
 

5. Cancellation & Rescheduling

One-Off Cleaning, End of Tenancy, Move-In / Move-Out and Short-Term Rental bookings should normally be cancelled or rescheduled at least 72 hours before the scheduled service.

Commercial Cleaning should normally be cancelled or rescheduled at least 72 hours before the scheduled service.

Late cancellations or failure to provide reasonable access may result in a reasonable cancellation or call-out charge.

Regular Cleaning can be cancelled after the initial 6-month period with 7 days’ written notice.
 

6. Payment

Payments are processed securely through Stripe.

Payment must be received before any cleaning service is provided.

Payment is required at the time of booking for One-Off Cleaning and fixed-price services.

For Regular Cleaning, the first payment is made at the time of booking. By confirming the booking, the Client authorises LEKOGO to charge the payment method provided during the booking for subsequent Regular Cleaning services according to the agreed payment schedule and applicable rate.

The Client may update their payment method by contacting LEKOGO.

 

7. Additional Services & Property Type

Additional services can be selected during the booking process and may incur additional charges.

Available extras may include Cleaning Products, Extra Bathroom, Full House Upgrade, Garden & Outdoor Area and Oven Cleaning.

 

For End of Tenancy Cleaning and Short-Term Rental Cleaning, the standard price includes one bathroom. Additional bathrooms must be added as an Extra Bathroom during the booking.
 

Where the property is a house rather than a flat or apartment, a Full House Upgrade must be selected where applicable.

Deep Oven Cleaning is not included and must be added as an extra service when booking.
 

The total price confirmed at booking reflects the services, property type and extras selected by the Client.
 

Any additional work requested after the booking may incur an additional charge.

Garden & Outdoor Area covers cleaning and general tidying only and does not include gardening, landscaping, grass cutting, pruning or tree work.

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8. Access & Property Conditions

The Client must provide safe and reasonable access to the property at the agreed time.

The Client may leave notes or special instructions for the cleaner during the booking process.

The Client must inform LEKOGO of any hazards, fragile items or special requirements that may affect the service.

If LEKOGO cannot access the property due to circumstances within the Client’s control, a reasonable cancellation or call-out charge may apply.

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If the property or service requirements differ significantly from the information provided at booking, additional charges may apply.

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9. Inspection & Complaints

LEKOGO will notify the Client when the cleaning service is completed so that the Client can inspect the property.

Any concerns or issues should be raised at the time of inspection and before the property is used or occupied again.

LEKOGO will review any reported issue and, where appropriate, may offer a re-clean or other reasonable solution.

Nothing in these Terms affects the Client’s statutory rights.

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10. Liability

LEKOGO will provide its services with reasonable care and skill.

LEKOGO holds Public Liability Insurance for its cleaning services.

LEKOGO is not responsible for damage or loss caused by pre-existing damage or defects, items supplied by the Client, inaccurate information provided by the Client, unsafe conditions or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

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11. Consumer Rights

Where the Client is a consumer, the service will be provided in accordance with applicable consumer protection laws.

If a service is not carried out with reasonable care and skill, the Client may have legal rights to request a remedy, such as a re-clean.

Nothing in these Terms affects the Client’s statutory rights.

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12. Privacy

LEKOGO will process personal information in accordance with applicable data protection legislation and its Privacy Policy.

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13. Circumstances Outside Our Control

LEKOGO will not be responsible for delays or failure to provide services caused by circumstances outside our reasonable control, including severe weather, emergencies, illness, transport disruption or government restrictions.

Where possible, LEKOGO will contact the Client and arrange an alternative solution.

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14. Prices & Changes

The price confirmed at the time of booking will apply to the agreed service.

LEKOGO may update its prices and services from time to time.

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15. Governing Law

These Terms are governed by the laws of England and Wales.

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16. Amendments

LEKOGO may update these Terms from time to time. The Terms applicable to a booking will normally be those in force when the booking is confirmed.

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17. Contact Us

LEKOGO, 4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia - London - W1T 6EB
United Kingdom

Email: admin@lekogo.com